FAQ

ABN: 78 453 966 452 

How do I check the status of my order?

You can track your order status in real time by entering your order information on the Track Order page. 

After an order has been placed, it is promptly sent to one of our 4 fulfillment centers where we will ship your item(s) within 3-5 business days. Below are expected delivery times based on your location.

Where is my Tracking number?

Tracking numbers will be made available after an order has been processed within the following wait times for each product listed below:

 Pillow Covers: 5-7 days after order processing.

Cloth Tote Bags: 5-7 days after order processing.

Leather Tote Bags: 5-7 days after order processing.

Shoulder Handbags: 5-7 days after order processing.

Canvas Saddle Bags: 6-8 days after order processing.

Canvas Shoes: 6-8 days after order processing.

Shipping Policy and Guidelines 

What are your shipping times?


All items in store take 3-5 business days to process.  Please add processing time to your shipping estimate below.

Here is an estimate of the shipping times.  Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

 Location Estimated Shipping Time
United States 5-25 business days
Canada, Europe 15-35 business days
Australia, New Zealand 15-45 business days
Mexico, Central America, South America 20-60 business days 

SHIPPING POLICY

 

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at [email protected]as soon as possible.


Cool Custom Prints is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Cool Custom Prints will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and...

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package. 

Cool Custom Prints reserves the right to abandon the package(s) and will not be responsible for any refund.

Do you deliver products Internationally?

Cool Custom Prints successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

How do I place an order?

Simply choose your style from the drop-down menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number. 

How does Cool Custom Prints operate?

Cool Custom Prints is an online retailer of custom designed crowd-sourced apparel. All merchandise is custom printed and shipped directly to you once the campaign has ended. If you are a designer, you can sell your own creative designs and take orders from supporters with no upfront costs and let Cool Custom Prints handle your fulfilment and shipping to your customers...

How secure is my personal information?

Cool Custom Prints adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Does Cool Custom Prints offer a quality guarantee on the products it sells?

If you don’t love your print, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge.

Which clothing brands does Cool Custom Prints use?

We use trusted brands in the marketplace that are known for their quality, durability and great fit. Our preferred garment suppliers include Gildan, Hanes, Bella, and Port & Company.

Who is liable for refunds and Chargebacks? 

Cool Custom Prints takes FULL responsibility for all transactions with our customers. 

The Customer is purchasing their items from Cool Custom Prints and it is our responsibility to make sure the customer has been looked after and that they receive the item/ Items they have purchased from Cool Custom Prints...  

If our customers believe we have not fulfilled on the promise they are to deal with Cool Custom Prints regarding a request for a refund... 

 

Return Policy

Our policy lasts 30 days for retail items. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Note:  Free Offers/Giveaways - Any "Free + Shipping" offers must be cancelled within 24 hours of your order.  Free items are non-refundable once shipped.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.  If your item is damaged, please send an image to [email protected]and we will fix it :)


Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will contact you about your returning your item.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please contact us at [email protected] for shipping information.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.