Order Modification Policy

Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed. 

If a there is a need to change an order within the 24-hour allowable time frame, a team member for Cool Custom Prints will be able to assist with the following scenarios:

Removing items from an order 

Change of shipping address

Change of email address

Change of customer’s name

If a Customer wants to change a variant or add more items to an order this is not possible... 

If a Customer needs to change the shoe size to an order this is not possible... 

Who is liable for refunds and Chargebacks? 

Cool Custom Prints takes FULL responsibility for all transactions with our customers. 

The Customer is purchasing their items from Cool Custom Prints and it is our responsibility to make sure the customer has been looked after and that they receive the item/ Items they have purchased from Cool Custom Prints...  

If our customers believe we have not fulfilled on the promise they are to deal with Cool Custom Prints regarding a request for a refund...