Refund Policy

Returns

Our policy lasts 30 days for retail items, unless custom printed. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If Item is received defective or damaged, we will replace.  * Please see size issue policy

* Note:  Free Offers/Giveaways - All "Free + Shipping" offers must be cancelled within the same day of order & are non-refundable once shipped.

* Sizing Issue Refund Policy:  B/c our products are custom printed/designed, products with sizes are non-refundable and are not eligible for return or exchange in the rare event that you ordered the incorrect size or the product does not fit properly.  

To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.  This policy is especially applicable to items such as our custom printed shoes.

* Customer Shipping Address Responsibility Policy:  We understand that "typos" do happen from time to time (especially if you are shopping with a mobile phone).  In the event that a customer enters the wrong shipping information and a package is returned to us, the customer is responsible for additional shipping charges to have the item/order re-shipped to the new/correct shipping address.  Cool Custom Prints cannot accept responsibility for wrong shipping information entered during customer checkout.  Please double-check your shipping address before you submit your order.  We want to make sure that you get your package safe and sound to your front door :).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.  If your item is damaged, please send an image to [email protected] and we will fix it :)


Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

[email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please contact [email protected] for shipping details.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Who is liable for refunds and Chargebacks? 

Cool Custom Prints takes FULL responsibility for all transactions with our customers. 

The Customer is purchasing their items from Cool Custom Prints and it is our responsibility to make sure the customer has been looked after and that they receive the item/ Items they have purchased from Cool Custom Prints...  

If our customers believe we have not fulfilled on the promise they are to deal with Cool Custom Prints regarding a request for a refund...